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SHOPPING HELP
How to Shop
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- Select either women's or men's from the top navigation bar.
- Click on one of the small images - This will take you to the product detail.
- To get a close up look at an item: either click on the image of the product or select the link that says "VIEW CLOSEUP IMAGE."
- To add the item to your cart, select your size and click on the "add to cart" button (Nothing is ordered yet and you can back out anytime).
- From this point, you can continue shopping by selecting the "back" button, or women's or men's from the top navigation bar.
- To Modify your cart, select "Shopping Bag" located on top on every page. To remove an item, select "remove" button. After making any changes to a size or quantity, click the 'Recalculate' button before clicking on 'Checkout'.
- Once you've added all of your products you want, go to to the "Shopping Bag" page located on the top bar and select "check out."
- Next you will be asked for your order information, billing address, shipping address, credit card info, etc.
- After your order has been submitted, a confirmation page will appear with your order number, and you will receive an email confirmation confirming your order has been received and is being processed.
- We Ship to USA only. Sorry no Canadian/International orders.
- USA GROUND SHIPPING - takes about 5 business days to receive your order and is a flat rate of $6.00
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Payment Options
We accept Visa and MasterCard in US dollars.
Sorry, at this time we cannot accept American Express, Discover, cash, CODs or checks.
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Order Confirmation
After your order has been submitted, a confirmation page will appear with your order number.
You will receive an email confirming your order has been received and is being processed.
USA GROUND SHIPPING - takes about 5 business days to receive your order and is a flat rate of $6.00
We Ship to USA only. Sorry no Canadian/International orders.
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Your Security and Privacy
Salt Works Jeans guarantees that every transaction you make is 100% safe and all of your information is kept confidential. All orders are processed in real time on a secure server.
For added safety, we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Personal information that you provide to us is maintained in secured and private files on our internal systems. Salt Works Jeans will not sell or release your email address or any other information to any other parties.
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- Frequently Asked Questions (FAQ's)
What if I can't find my size?
Available USA sizing information is indicated on each item. We remove all out-of-stock sizes. If for some reason you order an item that is out-of-stock, we will contact you so you can make another selection. If you have any further questions about sizing please contact: inquiries@swjeans.com
How do I change or cancel an order?
E-mail customer service at inquiries@swjeans.com . All e-mails are reviewed everyday, before orders.
How can I find a product?
Salt Works Jeans makes it easy to find the product of your choice, or to simply browse all of the available products. The easiest way to find your styles is to select a category and view all of the products in that collection. When you want to view a larger image of a product, simply click on it. To order a product, select the "add to cart" button.
What if I can't find what I want?
Salt Works Jeans will add new products every month. To be notified when new items arrive, please join our newsletter.
click here to join
How do I check out?
- Once you've added all of your products you want, select "Shopping Bag " location on the top bar on every page and select "check out" button at the bottom of the page.
- Next you will be asked for your order information: billing address, shipping address, credit card info, etc.
- After your order has been submitted, a confirmation page will appear with your order number.
- You will receive an email confirming your order has been received and is being processed.
- USA GROUND SHIPPING - takes about 5 business days to receive your order and is a flat rate of $6.00
- We Ship to USA only. Sorry no Canadian/International orders.
If you experience any difficulty, please contact us:
inquiries@swjeans.com
How can I check the status of my order?
To check the status of your order, please contact UPS (www.ups.com) and have your tracking number ready.
If you don't a tracking number or have further questions, please contact Customer Service:
inquiries@swjeans.com - Please indicate your order number in the subject line.
How will I know if my order has been received?
You will be receiving an email confirmation with your order number number and confirming your order is being processed.
USA GROUND SHIPPING - takes about 5 business days to receive your order and is a flat rate of $6.00
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SHIPPING & DELIVERY
For USA only. Sorry, we do not accept International Orders.
FREE STANDARD/GROUND SHIPPING ON ALL ORDERS - FOR A LIMITED TIME!
- Orders take about 5 business days to receive.
- We ship all orders by Standard/Ground Shipping. Sorry, express shipping is not available.
- For your shipping address, please make sure to provide a street address. -- Sorry, we do not accept PO Boxes.
- Orders placed after 11AM EST will be processed the next business day.
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EXCHANGES
Exchange Policy:
Customer satisfaction is our #1 goal. If you are unhappy with any purchase,
we will gladly exchange any product under these conditions:
- All exchanges must be maid within 30 days of order date.
- We are not responsible for lost packages.
- We accept exchanges only. Sorry, there are no returns.
How to Exchange, Step by Step:
- Please mail all exchanges to this Exchange Address:
Salt Works Jean c/o OMS
INTERNET EXCHANGES
Carson Town Center
21175 Main St.
Bldg. E-1
Unit A&B
Carson, CA 90745
- Pack merchandise in its original packaging and INCLUDE IN THE BOX A COPY OF YOUR PICKING TICKET/INVOICE.
- Pre-pay package - IMPORTANT: All packages must be prepaid. Please do
not mail any packages C.O.D., as they will not be accepted.
- Send your exchange by traceable carrier. We suggest that you send
your exchange by traceable carrier in the event that the package is lost.
- Any questions - Please contact customer service
inquiries@swjeans.com
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SIZING HELP
What is your fit?
We are determined to get you the right fit, so if you have any questions, please feel free
to contact us: inquiries@swjeans.com
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SALT Gift certificates
- Make gift giving easy.
- Use ONLY online at SWJeans.com
- Arrives via E-mail within 2-3 business days of placing your order, after credit card approval.
- Choose from $25 - $500.00
How to Redeem Your Online Gift Certificate
- Shop at www.swjeans.com
- Find your gift certificate Number and PIN, will arrive via e-mail.
- When you're ready to check out, enter your gift certificate Number and PIN into the "gift certificate" boxes at the bottom of your Shopping Bag page & hit "Redeem Certificate." The certificate amount will be subtracted from your order and will be shown right above the Total.
- If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
Important - Please Read:
- There is no expiration date.
- Gift Certificates are redeemed on our web site (SWJeans.com) by entering your gift Number & PIN in the "Gift Certificate" boxes at the bottom of your Shopping Bag page and click on "Redeem Certificate" button.
- Gift Certificates are NOT redeemable for cash and cannot be returned for a cash refund.
- We are not responsible for lost or stolen gift certificates, or if certificates are undeliverable or not received as a result of inaccurate e-mail address.
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Need More Help
Please email inquiries@swjeans.com
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